Associate Solution Deployment Manager @Docebo

Overview

Docebo is an AI-powered learning platform committed to transforming workplace learning. The Associate Solution Deployment Manager will manage the onboarding and service engagement phases for SMB customers on the Docebo platform.

Key Responsibilities

• Manage customers across different countries, running multiple projects concurrently.
• Work with customers to identify and document Success Criteria, tracked throughout the Service Engagement.
• Develop and monitor implementation schedules to meet client objectives.
• Document and share Service Engagement activities to ensure alignment across departments.
• Facilitate the development of functional and technical specifications to meet client requirements.
• Configure functional/technical specifications directly to meet client needs.
• Identify, quantify, and communicate risks internally and externally.
• Manage ongoing implementation and project documentation, ensuring projects meet utilization and budget targets.

Requirements

• 2+ years of experience in IT service implementation, technical consulting, or project management.
• Working knowledge of project management principles and software implementation lifecycle.
• Strong understanding of ETL-style data migration.
• Proficiency in Microsoft Excel for data analysis and project tracking.
• Solid understanding of application programming and system design.
• A strong desire to become a Docebo product expert.
• A natural inclination to solve customer problems and help them succeed.
• Fluency in English, written and spoken.

Benefits

• Competitive compensation package.
• Employee Share Purchase Plan (ESPP) at a 15% discount.
• Health benefits.
• Paid vacation days and company-wide Docebo Days.
• Floating holidays for cultural celebrations, plus your birthday off.
• Family leave for new parents.
• Access to Employee Resource Groups and company-wide events.

Location

Remote, Canada

How to Apply

Interested candidates should apply through the Docebo career page.

Deadline

Not stated.