Customer Service Officer Job at United Nigeria Airlines

Overview

United Nigeria Airlines is hiring 4 Customer Service Officers to be responsible for ticketing and reservations, check-in, boarding, and baggage services. The officer will report to the Station Manager and ensure efficient sales operations and passenger service in line with airline procedures.

Key Responsibilities

• Ticketing and reservations services
• Passenger check-in and boarding processes
• Baggage handling and excess baggage reconciliation
• Ensuring passengers have valid tickets and identification before boarding
• Providing accurate information on flight schedules and fares
• Preparing passenger manifest for flights
• Ensuring all ticketing and check-in materials are available before duty
• Performing other duties assigned by the supervisor

Requirements

• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Good organizational and time management skills
• Ability to work in a fast-paced environment
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office Suite

Qualifications

• HND or BSc in any discipline
• Minimum of one year relevant work experience
• Higher degree is an added advantage

How to Apply

Send your CV to careers@flyunitednigeria.com only if you qualify. The email subject should indicate the role you are applying for.

Deadline

March 20, 2026