Forward-Deployed Product Manager - FDPM (US Remote) @Tailor

FORWARD-DEPLOYED PRODUCT MANAGER

About Tailor

Tailor is a pioneer in Headless ERP technology. Our platform empowers companies to build internal workflows that adapt to their unique needs — faster, smarter, and developer-first.

About the Role

We’re looking for a Forward-Deployed Product Manager to serve as the key bridge between our clients and internal product and engineering teams. You’ll play a vital role in extracting requirements, managing communications, and supporting successful deployments led by the technical team. This client-facing, high-context role focuses on clarity, alignment, and speed.

What You’ll Do

- Gather and Clarify Requirements

- Work directly with clients to understand business needs and pain points

- Translate those needs into clear, prioritized requirements for engineers

- Own the Client Relationship

- Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery

- Proactively manage expectations, timelines, and feedback loops.

- Support Internal Teams

- Provide context and clarity to engineers to help ensure smooth delivery.
Ensure alignment between what was requested, what’s being built, and what’s being shipped.

- Build Repeatable Patterns

- Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments.

- Help improve internal handoff flows, requirement intake, and communication patterns.

- Shape the Product Roadmap

- Distil recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision.

What We’re Looking For

- 2+ years in a Software Company

- Relevant experience in a SaaS, ERP, or composable software environment is preferred, especially with an understanding of modular solutions, low-code platforms, or customer-centric software deployments.

- 5+ years in product management, solutions, customer success, or consulting roles with strong client interaction

- Proven ability to engage with both technical and non-technical stakeholders. Experience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changes.

- Exceptional communication skills — you can make complex things sound simple and actionable.

- Organized, structured thinker who can reduce ambiguity

- Technically fluent enough to collaborate with engineers and ask the right questions

- Based in or willing to be frequently present in Los Angeles. ~20% travel.

- Travel requirements/expectations. 15-20%

Nice to Have

- Experience with ERP, internal tools, or operational SaaS products

- Familiarity with APIs, data workflows, or developer platforms

- Consulting or customer onboarding background

- Comfortable supporting multiple stakeholders and balancing competing priorities

Compensation & Benefits

- Salary: $130,000 – $170,000 + Bonus

- Benefits: Health, dental, vision, flexible PTO, and more

Why Tailor?
You’ll work directly with the product team on a fast-growing platform solving real operational pain. If you love being the voice of the customer, reducing friction, and making teams more effective — let’s talk. Apply now and help us shape the future of Headless ERP.