Merchant Success Manager, Mid-Market @Loop

Overview

The Mid-Market Merchant Success Manager at Loop is responsible for owning a portfolio of growing merchants, ensuring they realize measurable value from their partnership with Loop. This role emphasizes optimizing the merchant onboarding experience, providing ongoing support, and strategic account management.

Key Responsibilities

• Drive retention, product adoption, and expansion across the merchant portfolio.
• Utilize consultative relationships and strong prioritization.
• Implement repeatable playbooks and scalable engagement methods.
• Balance proactive strategy with portfolio efficiency.
• Use data and health signals to prioritize efforts effectively.
• Deliver a consistently strong merchant experience at scale.

Requirements

• Ability to tackle challenges and provide examples from previous experiences.
• Experience in optimizing partner relationships is advantageous.

Benefits

• Blended Working Environment allowing for flexible work locations.

Location

This position is open to candidates located in the United States.

How to Apply

Please submit your application through the provided link.

Deadline

No specific deadline mentioned.