Senior Platform Architect @Temporal Technologies

Overview

Temporal Technologies is seeking a Senior Platform Architect to join their Technical Services team. This role involves being the accountable technical owner from purchase to stable production, addressing complex challenges with scalable solutions and driving customer success.

Key Responsibilities

• Own Production Readiness and Activation
• Act as the single owner of customers' scale-proof production readiness.
• Drive the first production workflow and reduce time-to-production.
• Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades.
• Make developers Temporal SDK experts; train customer platform architects on best practices.
• Set up alerting to catch issues before customers do.
• Resolve the most difficult tickets and problems for assigned customers.
• Identify and remove activation blockers early to prevent escalations.
• Optimize costs and performance with customers.
• Run the Customer's Technical Program
• Build and execute a KPI-driven success plan tied to production outcomes.
• Define standards for patterns, training, governance, and operational readiness.
• Lead cross-functional coordination with Professional Services, Support, Partners, and internal teams.
• Proactively manage technical risk, migrations, and architectural debt.
• Ensure Long-Term Technical Health
• Set and validate reliability, observability, and operational standards.
• Monitor health signals and proactively intervene.
• Lead technical reviews, readiness checkpoints, and maturity assessments.
• Certify teams and workloads as production-ready.
• Drive Adoption Through Production Success
• Surface growth signals based on usage, maturity, and confidence.
• Collaborate with customers and internal teams to unlock new workloads.
• Translate production success into technical narratives for renewal and growth.
• Advocate for customer needs within the organization.

Requirements

• Reside in the United Kingdom, preferably in London.
• 6+ years of professional software engineering or solutions engineering experience.
• Strong understanding of distributed systems, workflow orchestration, and reliability engineering principles.
• Proficiency in at least one modern programming language such as Go, Java, TypeScript, or Python.
• Experience building, deploying, and operating production systems at scale.
• Ability to debug complex technical issues and assist customers with resolutions.
• Strong customer-facing skills with clear communication of technical concepts.
• Experience creating technical documentation, runbooks, and training materials.
• Self-motivated, with the ability to work independently and collaborate across teams.
• Willingness to travel occasionally for customer engagements and team events.

Nice to Haves

• Prior experience with Temporal or similar workflow orchestration platforms.
• Experience with observability tools and practices for distributed systems.
• Background in professional services, technical consulting, or solutions engineering roles.
• Experience with Kubernetes, cloud platforms, and infrastructure-as-code tools.
• Contributions to open source projects or developer communities.
• Experience designing and delivering technical training or workshops.

Benefits

Details of specific benefits were not provided in the listing.

Location

This role is remote but the candidate must reside in the United Kingdom with a preference for London.

How to Apply

Details regarding the application process were not provided in the listing.

Deadline

No application deadline was specified.