Technical Support Operator @KnownHost

Overview

The Technical Support Operator serves as the front line in providing exceptional customer service at the 24/7 help desk, ensuring customers have excellent experiences with web hosting services.

Key Responsibilities

• Provide customer support via the 24/7 helpdesk.
• Troubleshoot email delivery issues and web hosting platforms (cPanel, Plesk, DirectAdmin).
• Troubleshoot DNS, FTP, SSL, Apache, and other service-related issues.
• Ensure customer satisfaction and go above and beyond to resolve issues.
• Respond to customer inquiries primarily via email, with occasional live chat and phone support.
• Handle pressure effectively during urgent situations and multitask across multiple brands.

Requirements

• Customer-focused with superior analytic skills.
• Excellent written English and ability to communicate technical information clearly.
• Familiarity with Linux (bash), Apache, PHP, MySQL, and standard web hosting applications.
• Experience with control panels such as cPanel/WHM, Plesk, or DirectAdmin.
• Knowledge of Iptables firewalls and common website apps (e.g., WordPress, Drupal).
• Ability to derive context from customer issues and request complete error messages.
• Knowledge of programming languages like PHP, Python, Perl, and Ruby on Rails is a bonus.

Benefits

• Competitive pay between $14 to $20 per hour, based on experience.
• Comprehensive health, dental, and vision insurance plans (US only).
• Flexible scheduling and paid vacation benefits.
• A variety of other perks and benefits.

Location

Remote

How to Apply

Apply today to let us get to know you!

Deadline

No specific deadline mentioned.