Tier III Service Desk Engineer @Unió Digital

Overview

This role offers the opportunity to lead a helpdesk environment for managed service clients, resolving complex technical issues and supporting client onboarding projects. You will also provide end-user support and ensure top-quality user experience.

Key Responsibilities

• Lead and support the helpdesk environment for managed service clients.
• Coordinate and manage client projects, acting as a liaison between the technical team and the client.
• Provide exceptional support to clients and respond to technical assistance queries.
• Train and support clients during the onboarding process.
• Develop project plans for client onboarding and standardization projects.
• Install, configure, diagnose, test, and resolve technical hardware and software issues.
• Maintain and update written client and process documentation.
• Mentor and guide Tier I and Tier II service desk technicians.
• Contribute to the development of IT service management processes and practices.
• Evaluate IT trends and recommend improvement initiatives.

Requirements

• 6+ years of experience providing IT services and end-user support.
• Prior experience at a managed service provider.
• Client-oriented approach with a passion for high-quality customer service.
• Proven experience leading IT projects.
• Self-starter eager to expand qualifications.
• Background in providing direct end-user support.
• High attention to detail.
• Excellent verbal and written communication skills.
• IT-related degree and/or certifications (Cisco, A+, Network+, Microsoft, or equivalent).
• Advanced technical knowledge, including experience with Azure AD, Active Directory, Intune, or other RMM agents.

Benefits

Engagement in a collaborative environment with opportunities for professional growth and development.

Location

Remote

How to Apply

Submit your application through the provided link.

Deadline

Not specified.