VP Client Success & Experience UK @Paymentology

Overview

Paymentology is seeking a VP Client Success & Experience to lead and transform its global post-onboarding client organization. This role involves unifying Customer Support and developing Client Success Operations to ensure exceptional client experiences and long-term partnership success.

Key Responsibilities

• Lead the global Client Success & Experience organization, ensuring a seamless and consistent client experience across all touchpoints.
• Define and execute the future-state client success strategy focused on adoption and retention.
• Build a proactive client engagement model to improve operational excellence.
• Develop predictive client health and retention frameworks using AI and data analytics.
• Enhance client experience through operational transparency and scalable support models.
• Foster collaboration with Product, Engineering, and Operations teams to improve client outcomes.

Requirements

• Strong leadership experience in Client Success, Technical Account Management, or Customer Support.
• Deep understanding of client lifecycle management and operational excellence frameworks.
• Proven ability to lead transformation initiatives and scale global organizations.
• Excellent stakeholder management and communication skills.
• Bachelor’s degree in Business, Technology, or related discipline preferred.
• Extensive experience in fintech or financial services.

Benefits

The listing does not specify any particular benefits.

Location

United Kingdom

How to Apply

Please visit Paymentology's official careers page to apply.

Deadline

The listing does not state a specific deadline for applications.