Africa Finance Corporation Seeks a Client Services Officer – Apply By 27 July 2026 @Unknown

The Africa Finance Corporation (AFC) is inviting applications for the position of Client Services Officer (ACP), offering an opportunity for professionals with customer service, hospitality, and administrative experience to join one of Africa’s leading multilateral financial institutions.

The vacancy, posted on 17 July 2026, seeks a highly organised and customer-focused individual to manage front-office operations, visitor services, corporate travel coordination, and administrative support. The successful candidate will play a key role in maintaining AFC’s professional image while ensuring efficient day-to-day client and office services.

AFC has indicated that it reserves the right to recruit the position at a lower grade where appropriate.

About Africa Finance Corporation

Established in 2007, the Africa Finance Corporation (AFC) is a multilateral financial institution created by sovereign African states and African financial institutions to address the continent’s infrastructure financing needs.

Today, AFC has 48 member countries and focuses on financing and developing projects across:

• Infrastructure.
• Natural resources.
• Industrial development.
• Sustainable economic growth.

As a supranational development finance institution, AFC enjoys preferred creditor status, tax exemptions, and other privileges within its member countries, enabling it to mobilise capital for transformative projects across Africa.

Role Overview

Reporting to the Head of Services, the Client Services Officer will serve as the organisation’s first point of contact for visitors, clients, and stakeholders while supporting various administrative and operational functions.

The position is classified at Grade Level V and does not include supervisory responsibilities.

The successful candidate will help ensure a welcoming, professional, and efficient environment for staff, clients, partners, and visitors.

Key Responsibilities

The Client Services Officer will be responsible for a wide range of front-office and administrative duties, including:

• Serving as the first point of contact for visitors and incoming enquiries.
• Welcoming guests in a courteous and professional manner.
• Directing visitors to the appropriate departments or personnel.
• Managing reception and front-desk operations.
• Handling incoming and outgoing telephone calls.
• Responding to enquiries and providing general organisational information.
• Processing incoming and outgoing mail and courier services.
• Maintaining secure handling of confidential correspondence.
• Keeping accurate records of mail distribution and deliveries.

Travel and Administrative Support

The role also includes responsibility for coordinating domestic and international travel arrangements for executives, employees, and visiting delegates.

Key duties include:

• Booking flights.
• Arranging hotel accommodation.
• Coordinating airport transfers.
• Managing relationships with travel agencies, hotels, and transport providers.
• Collecting and reviewing travel receipts and invoices.
• Preparing travel expense reports in accordance with company financial policies.

Office Operations

The successful candidate will also support the smooth operation of AFC’s office environment by:

• Managing office supplies and stationery inventories.
• Coordinating meeting room reservations.
• Preparing meeting facilities.
• Operating office equipment such as printers, scanners, photocopiers, and telephone systems.
• Assisting with corporate meetings, conferences, and events.
• Coordinating first aid support during emergency situations where required.
• Ensuring compliance with company security and confidentiality procedures.

Additionally, the officer will collect visitor feedback to help improve client service and front-office operations.

Skills and Competencies

AFC is seeking candidates who demonstrate strong customer service and organisational capabilities.

Preferred competencies include:

• Proficiency in Microsoft Office applications.
• Strong communication and interpersonal skills.
• Attention to detail.
• Customer service orientation.
• Professional appearance and confidence.
• Strong organisational and multitasking abilities.
• Relationship-building and networking skills.
• Tact and diplomacy when interacting with clients and colleagues.
• Problem-solving ability.

Performance Expectations

Performance will be assessed using several key indicators, including:

• Accuracy of information provided to visitors and clients.
• Timely handling of enquiries and requests.
• Professional presentation of reception areas.
• Internal and external customer satisfaction.
• Telephone call quality.
• Efficient handling and distribution of incoming and outgoing mail.

Minimum Qualifications

Applicants should possess:

• A Bachelor’s degree in:
  • English Language,
  • Business Administration,
  • Hospitality,
  • or a related discipline from a recognised university.
• Two to three years of professional experience in:
  • Front desk operations,
  • Reception services,
  • Customer service,
  • Hospitality,
  • or a related administrative role.
• A strong understanding of professional hospitality standards and business etiquette.

Opportunity to Join a Leading Development Finance Institution

The Client Services Officer role offers professionals an opportunity to contribute to one of Africa’s premier development finance institutions while gaining experience in an international, multicultural working environment.

As AFC continues to expand its investment portfolio across infrastructure, industrialisation, and sustainable development projects, the organisation is seeking individuals who can uphold its commitment to professionalism, operational excellence, and outstanding client service.

Interested candidates are encouraged to submit their applications through the AFC careers portal before the recruitment process concludes.

VISIT OFFICIAL WEBSITE TO APPLY

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Disclaimer: Global South Opportunities (GSO) is not the  organization offering this opportunity. For any inquiries, please contact the official  organization directly. Please do not send your applications & CVs to GSO, as we are unable to process them. Due to the high volume of emails, we receive daily, we may not be able to respond to all inquiries. Thank you for your understanding.