Clover Call Centre Learnership Programme 2026 (18 Positions) ·Unknown

Clover Call Centre Learnership Programme 2026

Clover S.A. Proprietary Limited is inviting applications for its Customer Service Centre (CSC) Learnership Programme 2026.

Job Title: Learner: Customer Service Centre (CSC)
Company: Clover S.A. Proprietary Limited
Job Location: Constantia Park, Roodepoort, Gauteng, South Africa
Department: Customer Service Centre
Job Category: Customer Service
Contract: Learnership
Number of Positions: 18
Reference Number: CLO260717-2
Closing Date: 31 July 2026

This opportunity is designed for unemployed young South Africans who have recently completed Grade 12 and are looking to gain practical work experience while earning a nationally recognised qualification.

Successful learners will work at Clover’s Customer Service Centre in Constantia Park, Roodepoort, while attending the required training sessions throughout the programme.

Upon successful completion, participants will receive an NQF qualification and valuable workplace experience within a professional customer service environment.

This learnership offers an excellent opportunity for individuals interested in building a career in customer service, call centre operations, and customer relationship management.

About the Learnership

The Clover Customer Service Centre Learnership combines structured learning with practical workplace experience.

Participants will receive on-the-job training while developing the skills needed to work effectively in a modern customer service centre.

Throughout the programme, learners will gain exposure to customer interactions, order processing, complaint resolution, teamwork, communication, and professional business practices.

Minimum Requirements

Applicants should meet the following requirements:

• Grade 12 or an equivalent NQF Level 4 qualification
• Matric completed between 2021 and 2025
• Minimum average of 55% in English

• Minimum average of 55% in Mathematics or Mathematical Literacy
• Advanced computer literacy
• Currently unemployed
• Must not have participated in any previous learnership programme

Key Competencies

Suitable applicants should demonstrate:

• Customer service orientation
• Strong communication skills
• Honesty and integrity
• High personal standards
• Proactive approach to work

• Commitment and motivation
• Good interpersonal skills
• Ability to work well within a team
• Numerical ability
• Willingness to learn
• Collaboration and teamwork

Duties and Responsibilities

Successful learners will assist with customer service operations by:

Delivering Excellent Customer Service

• Provide professional customer support
• Handle inbound customer calls
• Handle outbound customer interactions
• Resolve customer queries
• Assist with customer complaints through relevant stakeholders

Customer Order Processing

• Capture customer orders accurately
• Confirm customer orders according to standard procedures
• Process orders within required timelines
• Notify customers when accounts are on hold
• Communicate order-related issues to relevant departments

Product Promotion

Learners will also:

• Introduce customers to Clover products
• Promote additional products where appropriate
• Explain product features and current promotions

Team Collaboration

Participants will be expected to:

• Work cooperatively with team members
• Share responsibilities
• Support team objectives
• Attend team meetings
• Contribute to visual management and workplace organisation

What Learners Will Gain

Successful candidates will benefit from:

• Practical workplace experience
• Exposure to a professional customer service environment
• A nationally recognised NQF qualification

• Training from experienced customer service professionals
• Development of communication and customer service skills
• Improved employability for future opportunities

Who Should Apply?

This opportunity is ideal for individuals who:

• Recently completed Grade 12
• Want to begin a career in customer service
• Enjoy helping customers

• Have good communication skills
• Are comfortable using computers
• Are eager to gain workplace experience while studying

Why Join Clover?

Clover is one of South Africa’s leading branded consumer goods companies and is recognised for developing young talent through structured learning programmes.

The Customer Service Centre Learnership provides an opportunity to gain practical experience in a world-class call centre while working towards an accredited qualification.

Learners will acquire valuable workplace skills that can support future careers in customer service, administration, retail, sales, and contact centre operations.

How to Apply

Interested candidates should submit their applications online before the closing date.

Application Reference Number: CLO260717-2. Apply here: CLICK HERE TO APPLY.

Application Deadline

Applications close on: 31 July 2026

Late applications may not be considered.