Contact Centre Agent (Hausa Language) at MSI Nigeria Reproductive Choices @MSI Nigeria Reproductive Choices

Overview

MSI Nigeria is seeking a Contact Centre Agent fluent in Hausa to manage client communications and provide confidential advice and information.

Key Responsibilities

• Provide counseling and reproductive health information to clients.
• Document clients’ concerns, feedback, and complaints accurately.
• Conduct outbound follow-ups with clients post-service.
• Send appointment reminders before scheduled visits.
• Refer callers to appropriate MSI clinics and schedule appointments.
• Maintain knowledge of MSI products and services.
• Conduct client experience follow-ups for quality improvement.
• Route queries to relevant internal teams and escalate critical issues.
• Manage inbound and outbound communications effectively.
• Respond to client inquiries through various channels.
• Maintain detailed records of client interactions.
• Follow the monthly duty schedule, including shift operations.

Requirements

• Degree or higher educational qualification in Nursing/Midwifery or a related field.
• Minimum of three years of post-NYSC experience.
• Fluency in Hausa with strong written communication skills.
• Experience in service/healthcare settings is an advantage.
• Ability to handle a high volume of calls and messages.
• Strong communication and counseling skills.
• Excellent active listening skills and attention to detail.
• Professional telephone etiquette and customer service skills.
• Experience with Customer Relationship Management systems.
• 1–3 years in customer service, preferably in health or non-profit sectors.

Benefits

Competitive salary and opportunity to work with a leading organization in reproductive health.

Location

Nigeria

How to Apply

Interested candidates should apply online.

Deadline

Applications will be accepted until the position is filled, with interviews conducted on a rolling basis.