Customer Operations & Writing Specialist @Clerky

Overview

This position offers the opportunity to play a crucial role in supporting startup founders, investors, and attorneys by providing exceptional customer service through thoughtful and empathetic writing.

Key Responsibilities

• Writing thoughtful and empathetic replies to customer emails using our help desk software, Help Scout.
• Writing and maintaining help center articles, and identifying topics for new articles based on customer inquiries.
• Working with our engineering team to debug software issues encountered by customers.
• Using our software to develop and manage new ways for customers to complete legal paperwork.
• Assisting the product team by testing new features and bug fixes, and conveying customer feedback.
• Spotting trends in customer issues that should be communicated to the team.

Requirements

• Genuine love for helping people.
• High emotional intelligence.
• Logical and analytical thinker.
• Exceptional written English communication skills, with precision and succinctness.
• Extremely detail-oriented.
• Comfort with working remotely and independently.
• Technologically savvy with confidence in using new software.
• Appreciation for giving and receiving feedback often; motivated to strive for excellence.

Benefits

• Top-of-market compensation and benefits.
• Access to educational resources, including books and courses.
• Flexible working schedules as long as there is adequate team coverage.
• A supportive remote working environment.

Location

This is a 100% remote position.

How to Apply

Please submit your application through the provided link.

Deadline

Not specified.