Customer Service Officer @Resource Intermediaries Limited

🏦 WE ARE HIRING: CUSTOMER SERVICE OFFICER

A reputable Merchant Bank, through Resource Intermediaries Limited, is currently recruiting passionate, customer-focused, and experienced professionals to join its Customer Experience Team across multiple locations in Nigeria.

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JOB DETAILS

Position: Customer Service Officer
Industry: Financial Institution (Merchant Banking)
Employment Type: Full-time
Salary: NGN 220,000 Monthly

Locations:
Ahmadu Bello | Uyo | Port Harcourt | Surulere | Asaba | Warri | Benin | Abeokuta | Ibadan | Abuja

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ROLE OVERVIEW

The Customer Service Officer will serve as the first point of contact for customers, ensuring a seamless and professional banking experience. The role requires individuals who are proactive, solution-driven, and committed to delivering exceptional service while maintaining the bank’s reputation for excellence.

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KEY RESPONSIBILITIES

• Deliver excellent customer service and handle enquiries promptly and professionally
• Provide accurate information about the bank’s products and services
• Manage customer complaints and ensure timely and satisfactory resolution
• Maintain strong customer relationships and ensure high service standards
• Support customer retention and satisfaction initiatives
• Uphold professionalism and compliance in all customer interactions

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REQUIREMENTS

• Bachelor’s Degree or HND in any relevant discipline
• Minimum of 2 years’ compulsory experience in customer service within the banking or financial services sector
• Strong communication and interpersonal skills
• Excellent problem-solving ability
• Customer-centric mindset with a professional attitude
• Ability to manage multiple customer interactions efficiently

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IDEAL CANDIDATE

The ideal candidate should be:
• Friendly, professional, and approachable
• Detail-oriented and organized
• Able to work under pressure and meet targets
• Passionate about delivering top-notch customer experiences

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APPLICATION PROCESS

Interested and qualified candidates should apply using any of the links below:

Application Link

OR

Application Link 2

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IMPORTANT NOTES

• Only candidates who meet the requirements will be shortlisted
• Ensure all details provided are accurate and up to date
• Multiple applications may lead to disqualification

🚀 Take the next step in your career by joining a dynamic banking team committed to delivering outstanding customer experience across Nigeria.