Customer Success Manager Enterprise - CDD @Gorgias

Overview

The role of Enterprise Customer Success Manager at Gorgias involves serving as a strategic partner to a portfolio of ecommerce merchants, guiding them in product adoption, optimization, and long-term success.

Key Responsibilities

• Manage a portfolio of ~50-60 ecommerce customers.
• Build relationships with key stakeholders, conducting regular check-ins and QBRs.
• Understand customer goals, workflows, and operational challenges.
• Drive adoption of Gorgias features including AI, automation, and integrations.
• Analyze support workflows and recommend improvements.
• Monitor account health and identify risks early to prevent churn.
• Leverage AI tools to improve efficiency across customer workflows and internal processes.
• Collaborate with Sales, Product, and Support teams to drive customer outcomes.

Requirements

• 5+ years of experience in Customer Success, Account Management, or similar roles.
• Experience managing multiple customers in a SaaS environment.
• Strong communication skills for structured conversations with customers.
• Curiosity and proactivity in understanding operational details.
• Experience with ecommerce brands or support operations is a strong plus.
• Fluency in French is a plus.

Benefits

• Access to premium AI tools and annual L&D budget.
• Inclusive environment that values diverse backgrounds and experiences.

Location

Remote.

How to Apply

Ensure your CV/resume is provided in English for review.

Deadline

Not specified.