Implementation Officer – Moniepoint Inc. In Jigawa and Taraba @Moniepoint Inc. In Jigawa and Taraba

Overview

The Implementation Officer at Moniepoint Inc. plays a crucial role in supporting financial services by ensuring the successful onboarding and adoption of Moniebook POS by retail customers in Jigawa and Taraba.

Key Responsibilities

• Design and execute structured onboarding plans, defining milestones, timelines, and success metrics.
• Guide customers through Moniebook POS setup and customize configurations.
• Deliver training sessions on product features and best practices.
• Monitor customer adoption and usage, providing support as needed.
• Build strong relationships with customers and provide responsive support.
• Troubleshoot and resolve technical and operational issues.
• Document onboarding progress and customer insights.
• Ensure smooth transition to Account Managers post-onboarding.
• Collect feedback and insights to improve services.

Requirements

• 2–4 years experience in customer onboarding, success, or implementation (SaaS/POS preferred).
• Proven ability to drive product adoption.
• Strong communication, problem-solving, and organizational skills.
• Bachelor’s degree or equivalent experience.

Benefits

• People-first culture with learning opportunities.
• Competitive salary, pension, health insurance, and annual bonus.

Location

Nigeria

How to Apply

Apply through the following link: https://job-boards.eu.greenhouse.io/moniepoint/jobs/4827935101

Deadline

No specific deadline mentioned.