IT Support Officer at HSDF @HSDF

Job Alert: IT Support Officer at Health Strategy and Delivery Foundation (HSDF) – Kaduna, Nigeria

The Health Strategy and Delivery Foundation (HSDF) is currently inviting applications for the role of IT Support Officer to join its Information Technology team in Kaduna. HSDF is a reputable not-for-profit organization committed to improving decision-making, strategy execution, and overall impact in Nigeria’s health and social sectors. Since its establishment in 2013, the organization has worked closely with government and private sector stakeholders to deliver sustainable, data-driven solutions that strengthen health systems across Africa.

This full-time, on-site role (Officer II, Level 05) is ideal for early- to mid-career IT professionals with a passion for service delivery, technical problem-solving, and operational efficiency. Reporting to the Team Lead, Information Technology, the IT Support Officer will play a vital role in ensuring the smooth operation of IT systems, delivering timely technical support, and contributing to ongoing IT improvement initiatives.

The successful candidate will primarily be based in Kaduna but will also provide remote support to staff across various locations. Core responsibilities include delivering first-level technical support, troubleshooting hardware and software issues, and maintaining IT infrastructure such as laptops, desktops, printers, and network devices. The role also involves setting up and managing Microsoft 365 accounts, supporting onboarding and offboarding processes, and ensuring compliance with IT policies, data protection standards, and cybersecurity protocols.

In addition, the IT Support Officer will monitor Microsoft security events, assess data compliance, and contribute to proactive system assessments aimed at preventing technical issues. Responsibilities extend to managing IT service requests through ticketing systems, maintaining accurate IT asset inventories, performing routine updates and patch management, and liaising with external vendors for advanced technical support.

HSDF is seeking candidates with a strong foundation in IT support and network administration, including familiarity with operating systems such as Windows and macOS, and experience with routers, switches, firewalls, and access points. Proficiency in Microsoft Office tools and strong organizational, analytical, and communication skills are essential. Knowledge of tools such as Microsoft Intune, SharePoint, and Power Apps is considered an added advantage.

To qualify, applicants must hold a Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, along with a minimum of 3 years of post-NYSC experience in IT support or a similar role. Relevant certifications such as CompTIA A+, Network+, or ITIL Foundation will be an advantage.

The ideal candidate should be detail-oriented, proactive, and capable of working both independently and collaboratively within a team. A strong sense of responsibility, initiative, and the ability to adapt to evolving technical challenges are key attributes for success in this role.

🔗 Apply here: HSDF IT Support Officer Application Page⁠