IT Support Specialist @Sierra

Overview

The role of IT Support Specialist at Sierra involves providing hands-on IT support at one of the company's rapidly growing offices in New York, focusing on macOS troubleshooting and network connectivity.

Key Responsibilities

• Serve as the first line of defense for employee IT issues with particular emphasis on macOS troubleshooting.
• Share responsibility for the global IT helpdesk queue, triaging new requests and resolving issues across offices.
• Support engineers with technical issues using logs and command-line tools.
• Utilize AI tools for troubleshooting while safeguarding sensitive data.
• Oversee the full hardware lifecycle, including procurement and deployment.
• Maintain and troubleshoot audiovisual equipment in conference rooms.
• Assist in the build-out and move of the office, ensuring IT and AV systems are properly set up.
• Triage office network issues and coordinate with vendors for resolution.
• Set up equipment for new hires to ensure a smooth onboarding process.
• Manage routine administration of applications like Okta and Google Workspace.
• Engage in IT projects with clear criteria and necessary documentation.
• Propose and implement process improvements for IT operations.
• Support logistics for software installations and hardware refresh planning.

Requirements

• 2-5 years of hands-on IT support or systems administration experience.
• Strong proficiency in macOS and endpoints management.
• Experience with Okta, Google Workspace, or comparable SaaS applications.
• Ability to support engineers and communicate technical concepts effectively.
• Structured approach to troubleshooting with strong follow-through.
• Ability to manage competing requests in a global queue.
• Fluency in AV and networking fundamentals.
• Highly organized and execution-focused with a bias for action.
• Friendly and clear communicator.

Benefits

• Flexible (unlimited) paid time off.
• Medical, dental, and vision benefits for employees and families.
• Life insurance and disability benefits.
• Retirement plan based on the country of employment.
• Parental leave and fertility benefits.
• Lunch, snacks, and coffee provided.
• Discretionary benefit stipend.
• Unique offerings such as free alphorn lessons.

Location

This role is based in New York, with in-office work required from Monday to Thursday and remote work on Fridays.

How to Apply

To apply, please visit the Sierra careers page or reach out via email.

Deadline

Applications are accepted on a rolling basis.