Patient Service Representative @Quantum Health

Overview

The Patient Service Representative role is an opportunity to assist members in navigating their healthcare journeys confidently. This position is with a privately-owned healthcare navigation organization committed to simplifying healthcare for its members.

Key Responsibilities

• Serve as the main point of contact for members, answering questions about benefits, claims, and provider options.
• Proactively identify cost-saving opportunities and advocate for necessary services.
• Assist members with understanding medical bills, coordinating pharmacy needs, and removing barriers to care.
• Handle inbound/outbound calls and resolve inquiries efficiently while showing empathy and support.
• Work collaboratively with internal teams to ensure accurate and seamless service delivery.
• Meet performance goals and continuously develop expertise in healthcare navigation.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required; college coursework or degree is a plus.
• Customer-focused mindset with a passion for helping others.
• Strong problem-solving skills and critical thinking ability.
• Excellent communication skills for handling phone conversations and emails professionally.
• Tech-savvy with strong administrative skills, including proficiency in Microsoft Office and telecommunication tools.
• Dependable and accountable, with a commitment to maintaining policies, values, and ethics.
• Growth-oriented attitude with eagerness to learn and develop professionally in healthcare.

Benefits

• Ability to make a direct impact on members’ healthcare experiences.
• Career growth opportunities with access to training and mentorship.
• Engaging work culture with team-building activities and social events.
• Hybrid work flexibility after successful onboarding.
• Comprehensive benefits and wellness programs to support work-life balance.

Location

This position is onsite at the Dublin, OH campus with eligibility for hybrid flexibility upon manager approval.

How to Apply

Interested candidates should apply through the provided link.