Patient Service Representative @Quantum Health

Overview

The role of Patient Service Representative at Quantum Health involves assisting members in navigating their healthcare journey, serving as the main point of contact for inquiries about benefits, claims, and provider options. The organization is an independent healthcare navigation firm headquartered in Central Ohio, committed to making healthcare simpler and more effective for its members.

Key Responsibilities

• Handle inbound and outbound calls, resolving inquiries in a timely manner.
• Assist members with questions regarding healthcare plans, billing, and provider options.
• Advocate for necessary services and collaborate with internal teams to streamline healthcare access.
• Identify potential cost-saving opportunities for members.
• Empower members with knowledge to make informed healthcare decisions.
• Meet performance goals while continuously developing expertise in healthcare navigation.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required; college coursework or degree is a plus.
• Customer-focused mindset with a passion for helping others.
• Strong problem-solving skills and critical thinking ability.
• Excellent communication skills for handling phone conversations and emails.
• Tech-savvy, with proficiency in Microsoft Office and video conferencing tools.
• Reliable presence with a commitment to meeting work schedule expectations.
• Willingness to learn and grow within the healthcare industry.

Benefits

• Opportunity to make a difference in members' healthcare experiences.
• Access to training, mentorship, and career advancement opportunities.
• Engaging work culture with team-building activities.
• Hybrid work flexibility after onboarding and with manager approval.
• Comprehensive benefits including wellness programs and additional leave policies.

Location

Onsite at the Dublin, OH campus, with eligibility for hybrid flexibility after onboarding.

How to Apply

If you’re looking for a career where you can help others while growing professionally, apply today to be part of a team that’s redefining healthcare navigation.

Deadline

Next hiring classes scheduled for September 2026+