Principal Customer Architect @Netomi

Overview

Netomi is seeking a Principal Customer Architect, the senior-most technical individual contributor in the Customer Engineering organization. This remote role focuses on owning the technical arc of high-stakes accounts, setting architecture, governance, and quality standards for deployments across various customer use cases.

Key Responsibilities

• Own the technical architecture for accounts with first-of-kind deployments, peak-event scale, and in regulated industries.
• Set architecture, governance, and quality standards for the Customer Architect function.
• Manage the expansion of AI deployments from one use case to multiple while ensuring quality amidst changing policies and systems.
• Conduct design reviews, assess execution traces, and provide strategic guidance on tool usage.
• Develop reference architectures, evaluation frameworks, and playbooks for deployment teams.
• Ensure deployments are prescriptive and repeatable rather than bespoke.

Requirements

• Deep credibility in design reviews and technical architecture.
• Experience with managing high-stakes AI implementations in enterprise environments.
• Strong judgment and ability to set quality standards.

Benefits

• Opportunity to work with leading global brands.
• Join an innovative team shaping the future of AI in customer experience.

Location

Remote

How to Apply

Please apply via the company's career page.