Product Support Engineer @UiPath

Overview

The role of Product Support Engineer at UiPath involves providing technical support for UiPath's on-premise products and cloud services to business partners and clients. This position is integral to helping automate various workflows using robotic process automation tools.

Key Responsibilities

• Responding to incidents and technical issues for business partners and clients regarding UiPath products.
• Providing support from Monday to Friday, excluding weekends and holidays, from 8 AM to 8 PM, with shifts and compensatory time off for weekend work.
• Leading the consensus among internal teams for resolving client incidents and providing optimal solutions.
• Conducting technical validation of UiPath products.
• Developing and operating AI agents and robots to support automation in the support operations.
• Writing knowledge base articles for external publication.
• Consulting with international development teams regarding issues and solutions.
• Planning, designing, and providing technical support services overall.

Requirements

• Experience in troubleshooting Windows applications (experience with Sysinternals, WinDbg for process and memory dump analysis).
• Experience deciphering network logs (packet captures/communication logs).
• Over three years of software development experience in C/C++, .NET, Java, or Python.
• Experience in supporting software products (preferably SaaS/cloud products or those incorporating LLM/generative AI).
• Native-level Japanese language skills.
• Business-level English language skills (ability to read English documents and collaborate with global product teams).
• A degree in Computer Science or a related field.

Benefits

• Opportunity to learn about leading Agentic Automation and RPA technologies.
• Collaboration with various departments globally.
• Participation in internal projects of interest or launching your own projects.

Location

This is a remote role based in Japan.

How to Apply

If interested in this opportunity, please apply even if you don't meet all qualifications.

Deadline

Applications are assessed on a rolling basis with no fixed deadline. The application window may change depending on application volume.