Overview

A reputable organization, ScaleSource, is currently recruiting for the position of Remote Customer Service Representative / Dispatcher (Home Services) for candidates based in Africa. This is a fully remote opportunity allowing qualified individuals to work from home while supporting a U.S.-based business.

Key Responsibilities

Manage client interactions and respond to customer inquiries.
Schedule service appointments and coordinate field teams.
Ensure smooth day-to-day operations and maintain high service standards.
Handle administrative responsibilities while multitasking effectively.

Requirements

Professional and distraction-free remote work setup (personal computer and reliable high-speed internet).
Strong verbal and written communication skills.
Confident and professional presence during virtual meetings, particularly on Zoom.
Ability to balance customer service duties with administrative tasks.