Account Manager @Aurora Solar

Overview

Aurora Solar is on a mission to facilitate solar adoption through innovative software solutions. The Senior Account Manager will support and grow Aurora's customer base across Europe, focusing on driving product adoption and customer retention.

Key Responsibilities

• Own and grow a portfolio of customers across Europe, focusing on retention, adoption, and expansion.
• Lead renewals and commercial negotiations.
• Develop and execute strategic account plans with customer stakeholders.
• Identify upsell and cross-sell opportunities through proactive outreach.
• Use product usage data and customer insights to forecast expansion and mitigate churn risk.
• Lead executive business reviews and strategic goal conversations.
• Collaborate across Product, Sales Engineering, Implementation, Support, and Marketing.

Requirements

• 3+ years of experience in account management, customer success, or sales, preferably in SaaS or energy technology.
• Proven track record of portfolio growth through renewals and upselling.
• Strong commercial acumen and negotiation experience.
• Ability to build strategic relationships with executive stakeholders.
• Experience using data to drive adoption and develop growth strategies.
• Excellent communication and collaboration skills.
• Strong organizational skills, including CRM proficiency.
• Professional proficiency in English; German or French is a plus.

Benefits

• Work-from-home stipends for office setup and internet.
• Flexible paid time off, including parental leave.
• Standard laptop and annual healthcare budget.

Location

This role is hybrid from London, UK.

How to Apply

To apply, please complete the application process as instructed in the company's application portal.

Deadline

No specific deadline mentioned.