Account Manager @Forter

Overview

Forter is experiencing growth in China and seeks an Account Manager to join their Customer Success department. The role is crucial in ensuring customer satisfaction, driving renewals, and providing strategic insights, while building lasting relationships with clients.

Key Responsibilities

• Enable client stakeholders on Forter’s portal and technology close to account launch, and provide ongoing training.
• Lead high-impact engagements, including monthly and quarterly business reviews to communicate Forter’s performance.
• Procure client advocacy through reference calls and case studies that serve as sales accelerators.
• Generate upsell opportunities in collaboration with the Sales team.
• Oversee the renewal process for client contracts and manage retention metrics.
• Share insights about Forter’s products with internal teams to inform company strategy.
• Direct technical inquiries to the Support team and assist as needed to ensure a positive customer experience.
• Maintain accurate data within internal systems regarding the book of business.

Requirements

• 3-4 years of client-facing Account Management / Customer Success experience.
• Experience with enterprise clients in the GCR region.
• Bilingual fluency in Mandarin Chinese and English.
• Experience leading business reviews with client executives to demonstrate solution value.
• Ability to communicate client objectives to internal leadership for strategic planning.
• Experience enabling and training clients on technical solutions.
• Familiarity with SaaS startups, particularly in the payments, fraud, or finance sectors, preferred.
• Able to work in a fast-paced environment and manage complex operational issues hands-on.

Benefits

• Competitive salary.
• Comprehensive health insurance including vision and dental coverage.
• Generous PTO policy.
• Half-day Fridays.

Location

Remote role with travel within China and internationally as required.

How to Apply

To apply for this position, please visit Forter’s career page.