Agent Support Officer @PalmPay

    about 3 hours ago·PalmPay is hiring a Agent Support Officer·📍 Nigeria

    🚀 PalmPay is Hiring: Agent Support Officer (ASO)

    Location: Multiple States (Owerri, Benue, Bayelsa, Warri, Bauchi, Enugu, Abia, Akwa-Ibom, Port Harcourt)

    Job Type: Contract
    Level: Entry Level

    💼 Job Summary

    PalmPay is hiring Agent Support Officers (ASO) to manage after-sales support for POS devices at repair centers.

    You’ll be responsible for receiving agents/merchants, diagnosing device issues, creating service tickets, coordinating repairs or replacements, and ensuring devices are returned correctly.

    🔑 Key Responsibilities

    • Receive and attend to agents/merchants for POS repairs or replacements
    • Verify user and device details (ID, serial number, ownership, etc.)
    • Inspect and diagnose POS faults (battery, printer, network, software, etc.)
    • Create and manage after-sales tickets accurately
    • Coordinate with technicians and warehouse teams
    • Track, label, and safeguard all devices
    • Test repaired/replaced devices before return
    • Maintain daily records and reports
    • Escalate issues like delays, fraud risks, or discrepancies

    ✅ Requirements

    • OND / HND / Bachelor’s Degree
    • Experience in customer service, POS support, fintech, or similar roles is a plus
    • Basic knowledge of POS devices and troubleshooting
    • Good communication and interpersonal skills
    • Strong attention to detail and record-keeping
    • Ability to use Excel/Google Sheets and internal systems
    • Ability to work in a fast-paced environment

    📊 Performance Metrics

    • Ticket accuracy and closure rate
    • Device handling and return accuracy
    • Daily reporting quality
    • Customer satisfaction and complaint rate

    🤝 Work Environment

    You’ll collaborate with technicians, warehouse teams, sales/BD teams, customer service, and agents/merchants to ensure smooth after-sales operations.

    📌 Apply Now

    👉 Link

    📢 Share with someone looking for an entry-level fintech opportunity!

    Get jobs in your inbox

    Join over 10,000 subscribers receiving our weekly newsletter.