Agent Support Officer @PalmPay

🚀 PalmPay is Hiring: Agent Support Officer (ASO)

Location: Multiple States (Owerri, Benue, Bayelsa, Warri, Bauchi, Enugu, Abia, Akwa-Ibom, Port Harcourt)

Job Type: Contract
Level: Entry Level

💼 Job Summary

PalmPay is hiring Agent Support Officers (ASO) to manage after-sales support for POS devices at repair centers.

You’ll be responsible for receiving agents/merchants, diagnosing device issues, creating service tickets, coordinating repairs or replacements, and ensuring devices are returned correctly.

🔑 Key Responsibilities

• Receive and attend to agents/merchants for POS repairs or replacements
• Verify user and device details (ID, serial number, ownership, etc.)
• Inspect and diagnose POS faults (battery, printer, network, software, etc.)
• Create and manage after-sales tickets accurately
• Coordinate with technicians and warehouse teams
• Track, label, and safeguard all devices
• Test repaired/replaced devices before return
• Maintain daily records and reports
• Escalate issues like delays, fraud risks, or discrepancies

✅ Requirements

• OND / HND / Bachelor’s Degree
• Experience in customer service, POS support, fintech, or similar roles is a plus
• Basic knowledge of POS devices and troubleshooting
• Good communication and interpersonal skills
• Strong attention to detail and record-keeping
• Ability to use Excel/Google Sheets and internal systems
• Ability to work in a fast-paced environment

📊 Performance Metrics

• Ticket accuracy and closure rate
• Device handling and return accuracy
• Daily reporting quality
• Customer satisfaction and complaint rate

🤝 Work Environment

You’ll collaborate with technicians, warehouse teams, sales/BD teams, customer service, and agents/merchants to ensure smooth after-sales operations.

📌 Apply Now

👉 Link

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