Associate Customer Success Manager @Five9

Overview

Five9 is a leading provider of cloud contact center software, seeking a passionate and results-driven Associate Customer Success Manager. This role involves acting as the liaison between the customer and Five9 to address issues, concerns, and provide effective solutions.

Key Responsibilities

• Be the trusted partner for the customer on use-case and product functionality.
• Coordinate experiences by various cross-functional teams at Five9 on behalf of the customer.
• Apply an understanding of Five9's products, services, and support processes.
• Ensure timely and successful delivery of solutions according to customer needs and objectives.
• Assist with high severity requests or issue escalations as needed.

Requirements

• Experience in Customer Success, Account Management, Business Development, or another client-facing role preferred.
• Ability to discuss, understand, and work within complex projects and processes.
• Proven ability to manage multiple projects simultaneously while paying attention to detail.
• Excellent listening, verbal, and written communication skills.
• Self-directed and self-motivated.
• BA/BS degree or higher.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment.
• Access to a mental health support platform offering therapy, coaching, and mindfulness resources.
• Generous employee stock purchase plan.
• Paid Time Off, company-paid holidays, paid volunteer hours, and 12 weeks paid parental leave.

Location

This role is fully remote for candidates outside the 30-mile radius of one of our offices. For those within 30 miles, the role is hybrid, requiring in-office attendance three days a week (Tuesday, Wednesday, Thursday).

How to Apply

Please visit the Five9 career page to submit your application.

Deadline

No specific deadline mentioned.