Associate, Phone Support - DACH @Bitpanda

Overview

Bitpanda, a leading fintech company based in Austria, is launching a new Operations division aimed at delivering premium phone-based customer support. The role focuses on providing excellent assistance to users and shaping the customer experience.

Key Responsibilities

• Provide world-class service to users primarily through phone support and occasionally via tickets or live chat.
• Align daily with your manager and collaborate closely to meet team and company targets.
• Dive into user feedback to identify key product or feature requests and share insights with internal teams.
• Spot opportunities to streamline and improve support processes.
• Partner with other departments to enhance customer satisfaction and boost Net Promoter Score (NPS).

Requirements

• Experience in phone-based customer support is a plus.
• Clear and professional communication skills.
• Fluency in German (C2) and comfortable in English (B2+).
• Ability to thrive in a fast-moving, dynamic environment with openness to shift work (including evenings/weekends).
• Experience with Zendesk is a plus, not a must.
• Interest in fintech, crypto, or financial markets is beneficial.

Benefits

• Hybrid working model with flexibility to work from various locations.
• Competitive compensation package including stock options.
• Access to mental health resources and confidential coaching.
• Additional 3 days of paid time off after 6 months of employment.
• Unlimited access to Udemy’s library of online courses for skill development.
• Exclusive discounts and perks from global partners.
• Up to 8 additional weeks of gender-neutral new parent leave.
• Free onsite dining in select locations.
• Recognition programs for contributions and tenures.
• Access to Bitpanda-branded merchandise.
• Participation in company events and celebrations.

Location

Remote within Austria with a hybrid work model.

How to Apply

Interested candidates should visit Bitpanda's career page to submit their applications.