Bilingual Customer Activation Manager @Float

Overview

Float is on a mission to simplify finance for Canadian businesses. They are seeking a Bilingual Customer Activation Manager (CAM) to focus on turning newly signed accounts into fully activated, revenue-generating customers. This role blends commercial impact with operational excellence within the Sales organization.

Key Responsibilities

• Activate Customers: Lead activations ensuring each customer achieves 80%+ onboarded spend penetration and completes a full implementation within 120 days.
• Accelerate Time-to-Value: Deliver structured activations that drive early ROI and position customers for lasting success.
• Own Commercial Outcomes: Guide customers to maximize revenue and product impact.
• Execute with Precision and Pace: Manage multiple activations, driving alignment across teams.
• Solve with Ownership: Anticipate and remove blockers to maintain momentum.
• Build for Scale: Continuously improve activation processes to deliver high-impact activations.

Requirements

• Fluency in both French and English.
• 3–5 years in implementation, onboarding, customer success, or solutions within SaaS or fintech.
• Proven experience driving commercial activation metrics.
• Strong technical aptitude related to integrations and payment workflows.
• Excellent communication and project management skills.
• Ability to adapt in fast-changing environments.
• Nice to haves: Experience in consumption-based business models or finance.

Benefits

• Work at one of Canada's fastest-growing fintech companies.
• High-autonomy, high-growth role with real impact.
• Competitive compensation, equity options, and benefits.
• Hybrid work model based in Toronto.
• Catered team lunches three times a week.
• Dog-friendly office.

Location

This is a Hybrid role if based in Toronto or the Greater Toronto Area, otherwise primarily remote with occasional travel to Toronto.

How to Apply

Interested candidates should contact Vic at victoria@floatfinancial.com.