Christian Aid is Seeking a Service Desk Manager – Apply By 25 March 2026 @Unknown

Overview

Christian Aid is seeking a Service Desk Manager to lead IT support operations globally, contributing to a meaningful mission focused on hope, dignity, and justice.

Key Responsibilities

• Leading service desk operations across multiple regions
• Acting as a senior escalation point for complex technical issues
• Driving improvements in system stability and service quality
• Enhancing user satisfaction through effective support delivery
• Supporting a multilingual workforce, including French- and Spanish-speaking colleagues
• Promoting proactive problem-solving and knowledge sharing

Requirements

• Proven experience in Microsoft Windows and enterprise IT systems
• Ability to manage and resolve complex, multi-system technical issues
• Experience leading or mentoring technical teams across different locations
• Knowledge of modern Microsoft technologies and service desk tools
• Confidence in working within structured service management frameworks
• ITIL certification or knowledge (desirable)
• Microsoft 365 administration expertise (desirable)
• Understanding of infrastructure fundamentals (desirable)
• Experience in IT project delivery (desirable)
• Exposure to international or development sector environments (desirable)

Benefits

Christian Aid offers a comprehensive benefits package tailored to each location, including a competitive salary and support for employee wellbeing and professional development.

Location

Global (with hybrid working options available)

How to Apply

To apply, visit the official website.

Deadline

Closing date for applications is 29 March 2026.