Client Success Executive @CirrusMD

Overview

The Client Success Executive (CSE) at CirrusMD is responsible for managing client relationships and ensuring clients achieve maximum value from the CirrusMD platform. This role focuses on retention and growth, involving proactive engagement with clients and collaboration across teams to drive success outcomes.

Key Responsibilities

• Develop and maintain relationships with clients and internal partners.
• Manage client onboarding, implementation, and adoption of the CirrusMD platform.
• Identify growth and upsell opportunities within client accounts.
• Proactively manage client renewals and minimize churn.
• Conduct business reviews and measure program outcomes.
• Coordinate with cross-functional teams to enhance client experience and address issues.
• Gather client feedback to inform product development and marketing strategies.
• Present updates and facilitate site visits with clients.

Requirements

• Bachelor's degree in business or equivalent experience.
• 5–7+ years of experience in the healthcare industry related to client success or account management.
• Proven track record of driving client outcomes and managing executive-level relationships.
• Strong relationship-building and communication skills.
• Experience with large client accounts and coordinating across departments.
• Ability to conduct executive presentations and facilitate discussions.
• Proficiency with CRM systems, especially Salesforce.
• Analytical thinking and strong problem-solving skills.

Benefits

• Competitive salary with variable compensation up to 100% of base salary.
• Health and other benefits.
• 401(k) plan with company match.

Location

Remote position available to candidates in the United States.

How to Apply

Interested candidates should submit their application through the company’s career page.

Deadline

No specific deadline stated.