Customer Experience Specialist - Accounting @Xero

Overview

The role involves being a Customer Experience Specialist at Xero, providing support and guidance to small business owners, bookkeepers, and accountants. The mission is to become a trusted advisor and help customers unlock the full value of Xero’s features.

Key Responsibilities

• Support customers through reactive support and proactive calls to encourage better product utilization.
• Utilize new tools and technology, including Generative AI, to enhance customer experience.
• Use case management applications like Salesforce to capture details and ensure seamless service.
• Apply accounting fundamentals to resolve queries from new users and seasoned professionals.

Requirements

• Strong foundation in accounting or bookkeeping, through a completed qualification or current studies (e.g., AAT Level 4, or equivalent).
• Clear and concise communication style for explaining complex information.
• Experience in a service-oriented environment with a focus on meeting quality targets.
• A natural ability to build trust and maintain positive relationships with customers and colleagues.
• Confidence in making customer-benefiting decisions and comfortable using IT suites such as Google Workspace or Microsoft Office.
• Ability to adapt to change and take accountability for achieving great results in a fast-paced environment.

Benefits

Evening pay supplement for shifts ending at 8:00 PM.

Location

Remote role available in the UK.

How to Apply

Interested applicants should submit their applications through the company's career page.

Deadline

The anticipated start date is 26 October 2026.