Customer Experience Specialist - Accounting @Xero

Overview

The role involves being a Customer Experience Specialist at Xero, acting as a key brand ambassador and providing support to small business owners, bookkeepers, and accountants. The mission is to help customers fully utilize Xero’s features through proactive outreach and problem-solving, contributing to a stronger economy.

Key Responsibilities

• Support customers through a mix of reactive support and proactive outreach.
• Utilize new tools and technology, including Generative AI, to enhance customer experience.
• Use case management applications like Salesforce for seamless service delivery.
• Apply accounting fundamentals to resolve queries from users of varying experience levels.

Requirements

• Strong foundation in accounting or bookkeeping (e.g., AAT Level 4 or equivalent).
• Clear and concise communication skills for explaining complex information.
• Experience in a service-oriented environment with a track record of meeting quality targets.
• Ability to build trust and maintain positive relationships with customers and colleagues.
• Comfortable making customer-friendly decisions and proficient in IT suites like Google Workspace or Microsoft Office.
• Adaptable to change and takes personal accountability for results in a fast-paced setting.

Benefits

Evening pay supplement for shifts ending at 8:00 PM.

Location

Hybrid role with three days required in the Milton Keynes office (UK) and two days remote work.

How to Apply

Please submit your application through the relevant company channels.

Deadline

Anticipated start date is October 26, 2026.