Customer Implementation Manager (APAC) @Gorgias

Overview

The role of Customer Implementation Manager at Gorgias involves managing the entire onboarding process for customers, ensuring a seamless transition post-sales. This position is critical for fostering relationships and demonstrating the value of Gorgias products.

Key Responsibilities

• Conduct in-depth implementation and optimization sessions for new customers.
• Build customized solutions based on customer needs and goals.
• Drive activation ratios and reduce time to activation by providing expert guidance.
• Act as the primary liaison between customers and internal teams.
• Document customer interactions and feedback for continuous improvement.
• Analyze e-commerce customer data to optimize support strategies.
• Manage project timelines with clear milestones for effective onboarding.
• Identify and mitigate potential roadblocks to enhance customer experience.
• Partner with sales during the pre-sales stage to run tailored demos.
• Own proof-of-concept engagements for strategic prospects.

Requirements

• 2-3+ years of experience in SaaS implementation management.
• Experience with project management tailored to customer activation.
• Excellent communication and interpersonal skills.
• Proficient in managing multiple accounts concurrently.
• Ability to adapt to an evolving onboarding process.
• Passionate about relationship building and product adoption.
• Comfortable in pre-sales discussions and translating customer needs into solutions.
• Interest in AI and automation in customer support.

Benefits

• Access to premium AI tools and annual budget for learning & development.
• Inclusive work environment committed to diversity and personal growth.

Location

This is a remote position available to candidates in the APAC region.

How to Apply

Interested candidates can submit their applications through the Gorgias career page.

Deadline

No specific deadline mentioned.