Customer Success Engineer @HUMAN Security

Overview

The role involves serving as an Enterprise Customer Success Engineer, leading complex customer integrations across EMEA for HUMAN. You will act as a trusted technical partner throughout the integration lifecycle, ensuring successful implementation and ongoing support.

Key Responsibilities

• Own the technical delivery of complex enterprise integrations, including implementation planning and validation.
• Lead customer-facing technical meetings and integration reviews.
• Translate customer requirements into clear integration plans and work with the tuning team.
• Guide customers through various implementation activities, including API and SDK integrations.
• Run health checks and optimize integration configurations.
• Investigate technical issues and communicate effectively with internal teams.
• Maintain accurate Jira records related to integrations and issues.
• Identify recurring challenges and suggest improvements for better processes and tools.

Requirements

• 3-5 years in a customer-facing technical role (e.g., Customer Success Engineering, Solutions Architecture).
• Experience leading enterprise software or infrastructure integrations.
• Strong understanding of web applications, APIs, and common integration patterns.
• Ability to troubleshoot technical issues using various diagnostic tools.
• Strong communication skills to explain technical concepts to diverse audiences.
• Experience with project management and tools like Jira and Confluence.
• Ability to operate in a dynamic environment and manage multiple priorities.
• Professional fluency in English.

Benefits

HUMAN offers a comprehensive total rewards package, including well-being and learning stipends, flexible work options, and dedicated time off.

Location

Remote role based in EMEA.

How to Apply

Interested candidates should apply via the provided application link.

Deadline

Not specified.