Customer Success Manager @Recharge

Overview

Recharge is on a mission to build the future of commerce around customer retention. The company is hiring a Customer Success Manager (Tier 3) to support a growing segment of its merchants who rely on the platform to power critical parts of their eCommerce subscription businesses.

Key Responsibilities

• Own and manage a book of 50–70 growth-stage merchants, driving strong retention through proactive risk management and customer advocacy.
• Understand each merchant’s business goals, technical setup, and success metrics to guide meaningful adoption of Recharge features.
• Lead regular business reviews and success planning conversations that align merchant goals with measurable outcomes.
• Partner closely with Sales to support renewals, expansions, and upsell motions.
• Use data and customer health signals to prioritize work, identify risk, and uncover growth opportunities.
• Act as a trusted guide through support and product-related issues.
• Champion company values: Accountability, Collaboration, Iteration, and Details.

Requirements

• Experience managing a book of business with accountability for retention and product adoption in a SaaS environment, with eCommerce and Shopify experience preferred.
• Demonstrated technical aptitude and the ability to explain technical concepts clearly to customers.
• Experience supporting customers with semi-complex workflows or technology stacks.
• Comfort using data and tools like Salesforce or Looker to assess customer health.
• Ability to balance empathy with strong judgment.
• Confidence collaborating cross-functionally with Sales, Product, Technical Support, and Implementations.
• A growth mindset and comfort receiving feedback in a fast-moving environment.

Benefits

• Medical, dental, and vision plans.
• Retirement plan with employer contribution.
• Flexible Time Off.
• Paid Parental Leave.
• Monthly Remote Life and Merchant stipends.

Location

Remote

How to Apply

If interested in this opportunity, please submit an application as soon as possible.

Deadline

Application window anticipated to close: October 6, 2026.