Customer Success Manager II @Braze

Overview

Braze is a leading customer engagement platform that empowers brands to deliver exceptional customer experiences. The role of Customer Success Manager II involves working closely with technology-focused brands to ensure they realize value from their investment in Braze.

Key Responsibilities

• Own client renewals, retention, and net retention targets for customers.
• Act as the main point of contact and trusted advisor for customers.
• Partner with Account Executives to enhance customer experience and ensure commercial alignment.
• Drive feature adoption by collaborating with customers on their Success Plans and providing strategic guidance.
• Build strong customer relationships to drive customer advocacy.
• Analyze product usage to identify opportunities and risks related to account health.
• Maintain ongoing contact with customers through communications, check-ins, events, and Business Reviews.
• Solicit and synthesize customer feedback for product development.
• Provide education on product usage to maximize value and identify upsell opportunities.
• Coordinate with various Braze teams to ensure customer support is seamless.
• Facilitate transitions from onboarding to ongoing activity.
• May involve international travel to meet customers onsite.

Requirements

• Passionate about customer success with a proven track record in customer success roles.
• Excellent communication skills with strong follow-up capabilities.
• Experience with medium and large technology companies.
• Ability to manage complex accounts or projects with multiple stakeholders.
• Strong time management skills.
• Domain knowledge in SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Programming.
• 2-5 years of relevant experience in areas like Onboarding, Customer Success, Implementations, or Project Management.
• Fluency in English and Spanish, both verbal and written.

Benefits

• Competitive compensation including equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive health benefits including medical, dental, vision, life, and disability.
• Family services including fertility benefits and paid parental leave.
• Professional development opportunities with formal career paths and learning stipends.
• Community involvement through volunteer opportunities and donation matching.
• Supportive employee resource groups and a recognized fun culture.

Location

Remote - Spain

How to Apply

Please refer to the company’s career page for the application process.

Deadline

No specific deadline mentioned.