Customer Success Manager - Japanese Speaking @Forter

Overview

The Customer Success department at Forter plays a crucial role in ensuring customer satisfaction and driving business growth. The Enterprise Customer Success Manager will develop client relationships, address complex challenges, and facilitate customer training on Forter’s technology.

Key Responsibilities

• Enable client stakeholders on Forter’s portal and technology close to account launch; conduct ongoing training.
• Facilitate monthly and quarterly business reviews to communicate Forter’s performance and value.
• Procure client advocacy through reference calls and case studies.
• Identify upsell opportunities by leveraging client relationships and knowledge of Forter’s solutions.
• Manage retention for your book of business and oversee the renewal process for client contracts.
• Provide insights on Forter’s product to internal teams to guide the company roadmap.
• Address client technical inquiries and work with the Support team to ensure a positive experience.
• Maintain accurate data in internal systems regarding the book of business.

Requirements

• 3-4 years of client-facing Account Management/Customer Success experience in the Japanese Market.
• Fluent in both Japanese and English.
• Experience leading business reviews with client executives.
• Ability to communicate client objectives to internal leadership.
• Collaborate with Product and R&D teams to understand client needs and give product feedback.
• Experience enabling clients on using the company’s UX.
• Background in a SaaS startup environment within the payments, fraud, or finance industry is a plus.
• Detail-oriented and capable of breaking down complex problems into actionable solutions.

Benefits

• Competitive salary and bonus plan.
• Restricted Stock Units (RSUs).
• Private health insurance with vision and dental coverage.
• Half-day Fridays every week.

Location

This is a hybrid role based in Singapore, requiring in-office work at least 2 days per week.

How to Apply

Interested candidates should apply through the provided link.