Customer Success Manager, Tokyo @Forter

Overview

The Customer Success department at Forter plays a vital role in enhancing customer satisfaction and driving renewals and expansions. As a Customer Success Manager, you will be instrumental in helping clients realize the full value of Forter's cutting-edge technology, build strong relationships, and contribute to strategic decision-making.

Key Responsibilities

• Enable client stakeholders on Forter’s portal and technology, including ongoing training and enablement.
• Conduct monthly and quarterly business reviews to communicate Forter’s performance and value to client executives.
• Gather and procure client advocacy, such as reference calls and case studies.
• Identify upsell opportunities in collaboration with the Sales team.
• Manage retention and oversee the renewal process for expiring client contracts.
• Share insights about Forter’s product and processes with internal teams to guide the company roadmap.
• Direct technical inquiries to the Support team and assist as necessary.
• Maintain accurate data within internal systems regarding the book of business.

Requirements

• 3-4 years of client-facing Account Management or Customer Success experience.
• Experience leading business reviews with client executives.
• Ability to communicate client objectives to internal leadership.
• Experience collaborating with Product, R&D, or operations teams to meet client needs.
• Experience enabling and training clients in using the company's product.
• Familiarity with SaaS startups, specifically in payments, fraud, or finance is advantageous.
• Able to work autonomously in a fast-paced environment.
• Strong problem-solving skills with the ability to tackle complex issues.

Benefits

• Competitive salary and bonus plan.
• Restricted Stock Units (RSUs).
• Private health insurance, including vision and dental coverage.
• Half-day Fridays every week.

Location

Remote work with a hybrid model that requires attendance in the office at least 2 days per week, specifically in Tokyo, Japan.

How to Apply

Interested candidates should apply through the provided application link.

Deadline

Not specified.