Customer Success Manager (Toronto) @Recharge Payments

Overview

Recharge is a subscription platform for innovative brands, known for its product innovation and ease of use. The company supports over 20,000 merchants globally and is on a mission to enhance customer retention in eCommerce.

Key Responsibilities

• Own and manage a book of 50–70 growth-stage merchants, driving retention through proactive risk management and customer advocacy.
• Understand each merchant’s business goals and success metrics to guide the adoption of Recharge features.
• Lead regular business reviews and align merchant goals with measurable outcomes.
• Partner with Sales to support renewals, expansions, and upsell initiatives.
• Use data to prioritize work, identify risks, and uncover growth opportunities.
• Act as a trusted guide through support and product-related issues.
• Champion company values: Accountability, Collaboration, Iteration, and Details.

Requirements

• Ability to work at least 3 days/week in the Toronto office.
• Experience managing customer accounts with a focus on retention and adoption in a SaaS environment, particularly in eCommerce.
• Technical aptitude, with the ability to explain integrations and APIs to customers.
• Experience with complex workflows and technology stacks.
• Comfort using data management tools like Salesforce and Looker.
• Strong judgment and empathy in customer interactions.
• Collaboration skills across Sales, Product, Technical Support, and Installations.
• A growth mindset and receptiveness to feedback in a dynamic environment.

Benefits

• Medical, dental, and vision plans.
• Retirement plan with employer contribution.
• Flexible Time Off.
• Paid Parental Leave.
• Monthly Remote Life and Merchant stipends.

Location

This is a hybrid role based in the Toronto office, requiring 3 days a week in-office attendance.

How to Apply

If interested, submit your application as soon as possible.

Deadline

Application window anticipated to close on October 6, 2026.