Customer Support Specialist @Juniper Square

Overview

Juniper Square is seeking a Customer Support Specialist to join their tight-knit team. This role involves delivering exceptional technical assistance to private equity customers while becoming an expert on the software and the private markets industry.

Key Responsibilities

• Deliver outstanding technical assistance to customers via phone, email, and chat.
• Build knowledge of evolving software and the private markets industry.
• Develop strong relationships with customers as a trusted advisor.
• Collaborate with Customer Success Managers, Product Managers, and Software Engineers.
• Share customer feedback to inform product development and software improvements.
• Contribute to cross-functional initiatives and strategic projects.
• Refine internal documentation, processes, and procedures.
• Support team culture by sharing knowledge and expertise.

Requirements

• Bachelor’s degree in a relevant field (Finance, Accounting, Economics, MIS, or business-related preferred).
• 2+ years of professional experience in a relevant setting.
• Excellent written and verbal communication skills.
• Assertiveness and perseverance in resolving customer requests.
• Team-first attitude with a high level of empathy for helping others.
• Strong troubleshooting, problem-solving, and analytical abilities.
• Excellent time management and organizational skills.
• Strong technical aptitude and willingness to learn new skills.

Benefits

• Health, dental, and vision care for you and your family.
• Life insurance and disability coverage.
• Mental wellness coverage.
• Fertility and family support.
• Flex Time Off in addition to company-paid holidays.
• Paid family leave, medical leave, and bereavement leave policies.
• 401k retirement savings plan.
• Healthcare FSA and commuter benefits programs.
• Allowance for customizing work and technology setup at home.
• Annual professional development stipend.

Location

Remote, primarily within the USA or Canada.

How to Apply

Interested candidates are encouraged to apply to join the Juniper Square team.