Director, Customer Success (SUMMIT) @UiPath

Overview

UiPath is seeking an exceptional Director of Customer Success to lead and scale customer success operations across various sectors, including telecommunications, high-tech, media, and retail and consumer goods. This leadership role involves building teams, driving portfolio performance, and acting as a strategic partner.

Key Responsibilities

• Own and drive portfolio-level performance metrics including renewals, expansion, adoption, and customer health.
• Proactively identify and reduce systematic risk across the customer lifecycle.
• Operate with data-driven rigor using forecasting and analysis.
• Tie customer adoption directly to measurable revenue impact and business outcomes.
• Serve as a strategic partner across Sales, Product, and Go-To-Market teams.
• Build and maintain established cross-functional influence across the organization.
• Collaborate on deal construction and commercial activity.
• Drive alignment between customer success strategies and broader GTM initiatives.
• Build and scale high-performing Customer Success teams.
• Provide strong interpersonal coaching and mentorship to team members.
• Drive operational rigor and discipline across service delivery.
• Transform individual execution into broader packaged plays and new standards.
• Ensure consistent communication across all stakeholders.

Requirements

• Previous experience with formal people management and team leadership.
• Must be authorized to work in the US for this role.
• Proven track record in broad portfolio impact including renewals and adoption metrics.
• Experience with deal construction and cross-functional influence.
• Strong interpersonal, coaching, and mentorship skills.
• Entrepreneurial mindset with execution capabilities.
• Customer- and team-oriented approach.
• Preferred qualifications include exposure to telecommunications, high-tech, media, and retail sectors.

Benefits

UiPath values flexibility in work arrangements. Depending on the team's needs, the role may allow for hybrid, office-based, or remote work. Applicants are encouraged to apply regardless of fulfilling all qualifications.

Location

Remote, with authorization to work in the United States required.

How to Apply

Interested candidates are encouraged to apply without delay, as applications will be assessed on a rolling basis.

Deadline

There is no fixed deadline for this requisition, but the application window may close if a qualified candidate is selected.