Enterprise Customer Success Manager @Elation

Overview

Elation is focused on enhancing the physician and patient experience through its SaaS cloud-based clinical platform. The organization is expanding its Customer Success team to support strategic customers, seeking an experienced Enterprise Customer Success Manager to manage a portfolio of healthcare delivery organizations.

Key Responsibilities

• Serve as a trusted advisor for mid-market and enterprise healthcare customers, building executive relationships and understanding their clinical and operational goals.
• Develop and execute comprehensive account plans aligned to each customer's business objectives, driving platform adoption and partnership growth.
• Lead Executive Business Reviews and deliver data-driven narratives that reinforce Elation's value.
• Manage the full renewal lifecycle, maintaining a strong renewal rate for the portfolio.
• Drive sales cycle for cross-sell and upsell transactions, translating data into expansion strategies.
• Monitor customer health signals to develop tailored risk mitigation plans.
• Drive feature adoption through targeted campaigns and partnership with product teams.
• Collaborate with cross-functional teams to ensure a seamless customer journey.
• Act as a consultative partner to present the value of Elation's product suite.

Requirements

• 5+ years in Customer Success or Account Management, with 2+ years focused on mid-market and enterprise healthcare SaaS accounts.
• Experience managing complex accounts in large healthcare organizations.
• Familiarity with ambulatory, specialty, multi-site group practices, or enterprise health systems.
• Strong consultative selling skills and ability to influence stakeholders at all levels.
• Proficiency in data storytelling and experience with CRM tools like Salesforce.
• Organized mindset with the ability to manage competing priorities.

Benefits

Salary: $105,000 - 120,000/yr USD with variable compensation.

Location

Remote, United States

How to Apply

Interested candidates should apply through Elation's career portal.

Deadline

No specific deadline stated.