Forward Deployed Engineer @NiCE

Overview

The role of Forward Deployed Engineer at NiCE involves architecting and delivering production-ready conversational AI agents that are integral to business growth. NiCE is a leading software provider used by global businesses to enhance customer experiences and ensure safety.

Key Responsibilities

• Architect and deliver scalable conversational AI agents.
• Take ownership of the entire AI agent lifecycle from pilot to launch and refinement.
• Collaborate with decision-makers at leading enterprises to solve critical challenges using agentic AI.
• Develop agentic systems for large-scale companies, enhancing customer interactions.
• Design frameworks for agents tailored to industry-specific demands.
• Drive partnerships around new product developments and improvements.
• Pioneer integration of emerging voice models into enterprise deployments.
• Establish benchmarks for AI agent construction and evaluation.

Requirements

• Hands-on experience in building and operating end-to-end production systems.
• Experience in startup or engineering roles with an understanding of speed vs. quality tradeoffs.
• Proven ability to solve technical problems in dynamic environments.
• Familiarity with AI/LLM-powered systems is advantageous.
• Knowledge of React, TypeScript, and/or Go is a plus.
• Strong communication skills with the ability to engage with both technical and business audiences.
• Comfortable operating in ambiguous situations and making progress.
• Able to balance competing priorities effectively.

Benefits

• Opportunity to build AI agents at scale and contribute to real-world applications.
• Collaboration with leaders in globally recognized firms and startups.
• Influence the direction of NiCE's AI agent platform.
• Work with cutting-edge technology in AI development.

Location

Remote (USA)

How to Apply

Interested candidates are encouraged to apply through the provided application link.

Deadline

No specific deadline mentioned.