Fraud & Identity Associate @Instacart

Overview

Instacart is seeking an organized, analytical, and highly motivated Fraud & Identity Associate to join their Fraud team within the Trust & Safety organization, focusing specifically on shopper activity. The role involves identifying patterns of fraudulent activity and implementing effective countermeasures to prevent and mitigate issues at scale.

Key Responsibilities

• Investigate instances of potentially fraudulent activity across the Instacart platform.
• Perform root cause analyses to determine the occurrence and impact of fraudulent activity.
• Collaborate with stakeholders to implement scalable fraud mitigation countermeasures.
• Review existing fraud queues and maintain service level agreements (SLAs).
• Act as point of contact for fraud escalations and key team metrics.
• Lead ad-hoc risk investigative and mitigation projects.
• Optimize fraud prevention processes, methods, and tools.
• Create and maintain detailed documentation of operational procedures.

Requirements

• 1-2 years of experience in a Fraud, Abuse, Identity, or reconciliation-related field.
• Proficient in data analysis with basic Excel and SQL experience preferred.
• Strong problem-solving skills and ability to investigate issues independently.
• Excellent communication and writing skills with attention to detail.
• Ability to adapt to dynamic operational conditions.

Benefits

Instacart offers competitive compensation and benefits, including a base pay range depending on work location and eligibility for new hire equity grants. In addition to salary, employees have access to a comprehensive benefits program.

Location

Remote (United States)

How to Apply

For more details and to apply, visit the Instacart careers page.

Deadline

No specific deadline stated.