Global Program Manager, Product / CX / Automation @DoorDash

Overview

The role involves managing the expansion of support automation in international markets for DoorDash. The Manager will oversee the strategy and implementation of automated support features, aiming to drive the automated resolution rate and establish a scalable foundation for global growth.

Key Responsibilities

• Define and drive DoorDash's support automation expansion strategy for international markets, focusing on use cases and prioritization frameworks.
• Track progress towards goals, identify performance gaps, and implement corrective actions across cross-functional teams.
• Collaborate with Product and Engineering to enable feature parity and market customization, creating a scalable playbook.
• Partner with Analytics to design and evaluate experiments measuring impact and informing key shipping decisions.
• Identify and manage interdependencies with various teams, ensuring alignment with local market requirements and business priorities.
• Represent the automation program in business reviews, articulating progress, risks, and required decisions from leadership.

Requirements

• 5+ years of experience in strategy, operations, or management consulting, with results in complex environments.
• Strong organizational skills to create structure in ambiguous situations.
• Analytical mindset with proficiency in SQL or Excel for data analysis and modeling.
• Effective communicator capable of influencing stakeholders at all levels.
• Ability to act with urgency and manage projects across multiple time zones.
• Experience in support strategy, automation, or international expansion is a plus.

Benefits

Benefits may vary by country and include healthcare, well-being programs, parental leave, pensions, and generous leave allowances, including time off for charitable causes.

Location

Remote (specific country requirements may apply).

How to Apply

For more information on applying, please reach out to your recruiter.