GTM Delivery Lead, North America @Luma

Overview

Luma is seeking a GTM Delivery Lead for its North America forward-deployed creative team operations. This role is pivotal in bridging sales and client engagement, focusing on presales, paid trials, and ongoing enterprise agreements.

Key Responsibilities

• Lead operations for the North America forward-deployed creative team.
• Define operational standards for scoping, staffing, executing, and closing engagements.
• Build capacity planning and resource allocation frameworks for concurrent client engagements.
• Identify tools or platforms to enhance communication and streamline work.
• Encourage stakeholder buy-in and mastery of processes.
• Report on team performance metrics and align with the company's commercial and operational goals.
• Partner with the sales team to structure paid trial engagements, including defining scope, success criteria, timelines, and resourcing.
• Oversee high-quality proof-of-concept work within client production environments.
• Manage handoffs between pre-sales delivery and post-sales implementation with detailed documentation.
• Engage with client creative, production, and technical leadership during trial periods.
• Translate client requirements into scoped pilot plans with clear outputs.
• Communicate project progress, risks, and results to clients and internal leadership.
• Develop and maintain delivery artifacts, including workflow maps and onboarding playbooks.
• Codify successful engagement patterns for consistent team execution.
• Provide structured feedback to Product and Research across client engagements.

Requirements

The role requires deep familiarity with creative and production workflows and experience managing cross-functional delivery teams to establish scalable processes.

Benefits

Luma is an equal opportunity employer.

Location

Remote - North America

How to Apply

Apply through the company career page.