Head EMEA Refund Fraud, Integrity - Fixed Term Contract @Deliveroo

Overview

The Head of EMEA Refund Fraud will lead Deliveroo’s strategy for preventing and managing refund abuse across the marketplace.

Key Responsibilities

• Set and own the 1–2 year vision and strategy for Credit and Refund Fraud, aligning with broader Integrity and business priorities.
• Proactively identify emerging risks and determine high-value problems to address.
• Develop metrics for C&R Fraud performance, establishing targets and guardrails.
• Build scalable fraud prevention capabilities and ensure effective collaboration across teams.
• Lead and develop a high-performing team to independently manage fraud issues and improve operational effectiveness.

Requirements

• 10+ years of experience in fraud, risk strategy, or related domains.
• Proven leadership in developing individual contributors and teams.
• Strong analytical judgment and ability to translate complex problems into actionable solutions.
• Experience with stakeholder management and clear communication of complex analyses.
• Experience in refund abuse or similar fraud domains is beneficial but not essential.

Benefits

Various benefits including healthcare, well-being programs, parental leave, pensions, and generous annual leave allowances.

Location

Remote within the EMEA region.

How to Apply

For more details and to apply, please contact your recruiter.