Implementation Manager @Benchling

Overview

Benchling is looking for an Implementation Manager to join their Professional Services team, which is focused on building a world-class service to drive implementations for their expanding customer base, ranging from small biotech startups to large biopharma companies.

Key Responsibilities

• Manage initial rollouts for new Benchling customers as well as expansion projects with existing teams.
• Own implementation success from project kickoff to go-live.
• Build and execute detailed project plans and ensure high-quality deployments on time and on budget.
• Understand customers' scientific workflows to effectively leverage Benchling solutions.
• Lead requirements and design workshops, perform data modeling and application configuration, and train users.
• Act as a trusted advisor, guiding customers through implementation and advocating for their needs internally.
• Develop and optimize enterprise training programs.
• Identify opportunities for account expansion post go-live.

Requirements

• Degree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering, or a related field; advanced degrees preferred.
• At least 2 years of experience in a lab or research setting.
• Strong communication skills to engage effectively with various stakeholders.
• Self-starter mindset suited for a startup environment.
• Curious and creative approach to collaboration.
• Ability to travel up to 25% for projects and customer needs.

Benefits

Benchling offers a flexible hybrid work arrangement, with an expectation of being on-site 3 days per week.

Location

United States (Flexible Hybrid Work)

How to Apply

Interested candidates should apply through Benchling’s career page.