Implementation Officer – Moniepoint Inc. In Lagos @Moniepoint Inc. In Lagos

Overview

The Implementation Officer ensures successful onboarding and adoption of Moniebook POS for retail customers at Moniepoint Inc.

Key Responsibilities

• Design and execute structured onboarding plans
• Guide customers through Moniebook POS setup and configuration
• Deliver live training sessions (one-on-one and group)
• Track usage, transactions, and feature adoption
• Build strong customer relationships and provide support
• Troubleshoot technical and operational issues
• Document onboarding records and FAQs
• Ensure smooth transition to Account Managers post-onboarding
• Collect feedback and share insights with Product and Account teams

Requirements

• 2–4 years experience in customer onboarding, customer success, or implementation/account management (SaaS/POS preferred)
• Strong communication, presentation, problem-solving, and analytical skills
• Bachelor’s degree (or equivalent experience)
• Experience creating training materials and knowledge of SaaS onboarding frameworks is preferred

Benefits

• Competitive salary + pension + health insurance
• Annual bonus and additional benefits
• Learning and development opportunities

Location

Nigeria

How to Apply

Apply here: https://job-boards.eu.greenhouse.io/moniepoint/jobs/4827872101