IT Associate @Braze

Overview

Braze is seeking an IT Associate to join their team to provide technical assistance to employees, fulfill service desk requests, and support hardware and network troubleshooting. This role requires being in the office five days per week.

Key Responsibilities

• Provide IT technical support to employees in-person and remotely.
• Troubleshoot hardware and software issues, supporting Mac endpoint deployment.
• Provide in-office AV support managing conference room equipment and supporting live events.
• Support account provisioning and de-provisioning via Okta and Google Workspace.
• Assist in new employee onboarding sessions.
• Write knowledge base how-to articles to support and educate employees.
• Manage deployed computers and mobile devices via Kandji and Google MDM.
• Manage procurement of IT hardware and software.
• Conduct basic troubleshooting of wired and wireless networks.

Requirements

• 3-5 years of experience in providing technical support.
• Ability to multitask, prioritize issues, and work independently.
• High attention to detail and follow-through on tasks.
• Emotional intelligence in approaching user issues.
• Effective verbal and written communication skills.
• Proficiency in troubleshooting and administering Apple computers and mobile devices.
• Basic understanding of wired and wireless networks.
• Experience with Google Meet and Zoom configuration and troubleshooting.

Benefits

• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Family services including fertility benefits and parental leave.
• Professional development with formal career pathing and learning stipend.
• Curated in-office employee experience.
• Opportunities for community involvement including company-wide Volunteer Week.

Location

United States - This position requires being in-office 5 days a week.

How to Apply

To apply for this position, please follow the link provided on the company’s career page.